Blog
vBots at the 2026 HUG National Conference: What We Heard, What We Showcased, What We Learned
Published on: April 15, 2026 The 2026 HUG National in Arlington, Texas, was one of those events that live up to what HawkSoft calls…
Endorsements Processing
Seamless Endorsements. Superior Service Speed.
Fast-track policy change requests
Reclaim hours spent manually extracting details from emails,
validating change requests, and updating policy records.
Endorsements Processing Automation
Managing the high volume of policy changes through endorsements is time-consuming, and delays can lead to outdated records. Our intelligent assistant monitors for new endorsements and automatically updates the corresponding policy details in your AMS, ensuring your data remains accurate and your team is always working with the latest information.
How it Works
Monitor for Endorsements
Scans shared email inboxes and carrier websites for incoming endorsement notifications and direct change requests from clients.
Extract Changes
Uses AI to identify policy number, effective date, coverage changes, and premium adjustments from emails and PDFs.
Update Policy Record
Applies verified changes to the correct policy in the AMS, including coverage, premium, and effective dates.
Reporting
Notifies assigned CSR of processed endorsements and flags complex changes for review.
Key Features
Multi-Channel Monitoring
Processes endorsements from carrier emails, client requests, and portals.
AI Data Extraction
Reads unstructured emails and PDFs to extract policy changes and premium adjustments.
Change Validation
Verifies the accuracy of endorsement details before applying to policy records.
Data Integrity
Performs direct, automated updates to policy records within your AMS.
Audit Trail
Maintains a complete history of endorsement changes with timestamps and sources.
Exception Handling
Flags complex endorsement requests for CSR review before applying changes.
Integrations & Supported Systems
AMS
Platforms
300+
Carriers
Multiple Sources
Realized Impact
150+
Endorsements Processed Monthly
40+
Hours Saved Monthly
95%
Straight-through Processing
Frequently Asked Questions
Our intelligent assistant verifies policy numbers, confirms the effective date of the change, and ensures the requested coverage limits or deductibles fall within the allowed ranges.
Every change our intelligent assistant makes is automatically logged, and records are created in your AMS, showing what was updated and why.
By extracting data directly from the carrier's endorsement documents and auto-filling your AMS, our intelligent assistant eliminates errors associated with manual entry.
Once a change is identified, our intelligent assistant updates all related areas of your AMS simultaneously.
If our intelligent assistant detects a complex change, it flags the file and notifies the assigned account manager to review it manually.
Find How Insurance Agencies Scale with vBots
“Automation freed our licensed staff to focus on what matters - clients.”
“Adapting the bot has helped us save time. It's made the process more efficient.”
“Allowing the bots to streamline the process allowed our team to focus on the client side of the business.”
“You will not look back when you see the time you are giving back to your staff to invest in other areas of your agency. ”
“It's like adding a full-time employee without the extra hire.”
“vBots saved 60% of my time on reconciliations.”
“Go for it. Do not delay. It is definitely going to give you some time back in your day.”
Latest Insights
Blog
How AI-Powered Automation Transforms Insurance Agency Performance
Published on: April 02, 2026 Imagine your agency on a Monday morning: people are logging into carrier portals to extract policy documents,…
Blog
Why Most Automation Pilots Fail and How to Prevent Failures
Published on: March 24, 2026 Introduction Across the insurance industry, the demand for automation solutions is accelerating. Most agency owners are looking…